Privacy Policy
Last Updated: January 2026
Denewood Hotel ("we," "us," "our," or "Company") operates the Luckywave website (denewood-hotel.co.uk). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our site.
1. Information We Collect
We collect information in the following ways:
- Personal Information: Name, email address, date of birth, and contact details you voluntarily provide when registering or contacting us
- Technical Information: IP address, browser type, operating system, and device identifiers
- Cookies: Information stored through cookies and similar tracking technologies
- Usage Data: Pages visited, links clicked, time spent on site, and referral sources
- Location Data: General geographic location based on IP address
2. How We Use Information
We use collected information for the following purposes:
- Analytics and tracking affiliate referrals to partner casinos
- Improving website functionality and user experience
- Sending promotional emails and marketing communications (with your consent)
- Fulfilling legal and regulatory obligations
- Fraud detection and security purposes
- Personalizing content and recommendations
3. Cookie Policy
Our website uses the following types of cookies:
- Essential Cookies: Required for site functionality and security
- Analytics Cookies: Help us understand user behavior and site performance
- Affiliate Tracking Cookies: Track referrals to partner casino websites
- Marketing Cookies: Enable personalized advertising and promotions
You can control cookies through your browser settings or our cookie consent tool. Opting out of non-essential cookies may affect site functionality. For more information, visit www.allaboutcookies.org.
4. Third-Party Links
Our website contains links to third-party casino operators and affiliate partners. We are not responsible for their privacy practices, terms, or content. We recommend reviewing their privacy policies before providing any personal information. Clicking external links means you leave our site and access third-party platforms at your own risk.
5. Your Rights
Under UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data (right to be forgotten)
- Restrict how we process your information
- Object to processing of your data
- Data portability
- Withdraw consent at any time
To exercise these rights, contact us at the email address below. We will respond within 30 days.
6. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy, typically:
- Account information: Duration of your account plus 3 years
- Marketing data: Until you unsubscribe or 2 years of inactivity
- Analytics data: 24 months
- Cookies: As specified by cookie type (typically 12-24 months)
We may retain data longer where required by law.
7. Contact Us
For privacy inquiries, data access requests, or concerns about our privacy practices, please contact:
Privacy Officer
Denewood Hotel
Email: privacy@denewood-hotel.co.uk
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.
Responsible Gambling: We are committed to promoting responsible gambling. If you have gambling concerns, visit www.gambleaware.co.uk or contact National Gamble Care.